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- Returns or Exchanges
Returns General Rules
At Alternative, we want you to be completely satisfied with your purchase. Here are some general rules about our return policy:
– Returns or exchanges must be mailed within 30 days of receipt of your purchase.
– We offer free returns for all physical products.
– Any items purchased under the Last Chance or Final sale sections are non-returnable & non-refundable.
– Non-returnable items also include digital products such as software, Iptv, and Keys, once the product key or download link has been used.
Please note that Alternative is not liable for exchanges or returns sent without a return form enclosed.
Steps To Return Or Exchange An Item
- Complete the return form included with your shipment and include it with the item(s) you are returning.
- Place items you wish to return and return form in the original package. We have designed our packaging to be reusable, there is an additional strip of tape that allows you to reseal the package. If you don’t have the packaging anymore, don’t worry! You can use a different package, as long as it’s unmarked.
- Affix our prepaid return label to the package, making sure no other tracking labels are showing.
- Please make note (TIP: Take a picture, it’s the easiest way) of the tracking number on the return label and keep it for your records. You’ll need this to insure your return.
Exchange Requests
Once the returned item is received, we will immediately process a new order for your exchange, and ship it to you with no additional shipping charge. Allow approximately two weeks for processing.